Terms & Conditions

Regulation (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data is applicable from 25 May 2018 and reinforces security and control in the protection of your personal data. The company intends to keep in touch with you and inform you of everything related to the website, in compliance with the legal and privacy rules of your data.

The company is the entity responsible for the processing of personal data. Assumes the commitment that the processing of personal data will be done in accordance with the Law. When you consult or browse our WEB page, some data, including personal data, can be obtained passively and without these mentions being expressly indicated resulting from the use of different technologies, such as Cookies.

In addition, in some sections on our website, on social media pages, re-marketing or at events where there is electronic data collection, you may be invited to transmit personal data directly to us, as a condition of using some features, such as for example, the receipt of newsletters and promotional alerts, to contact us for the purposes of participating in competitions, submitting complaints, job applications, commercial campaigns, quality and satisfaction surveys, and providing support services to the client.

The personal data we collect refers to your name, postal and e-mail address, telephone number, date of birth, tax, and/or identification number. We ask that you do not transmit sensitive personal data to us, such as racial origin, religious, political, philosophical, health, criminal record, union membership, or other via electronic means. This information, if necessary for any specific purpose, such as the submission of job applications, complaints, requests for financing or insurance, should only be provided in person and never through the WEB.

We have technical means to guarantee the security of your personal data, but you should be aware that the use of websites and transmission of information by electronic means may be subject to access by unauthorized third parties. We may associate your data with other personal data, previously transmitted or obtained, such as your history as our customer, or published on web pages and social networks. In case we associate data from other sources, we ensure that the same association will be made in accordance with the Law.

The collection of personal data directly, through the WEB, social pages, or other electronic means of data collection, will not be handled by the company, except for the specific purposes for which they are intended and as indicated on the site where the the collection is fulfilled.

The company processes personal data in its own name, but can also do it on behalf of and representation of third parties, in the following situations: due to compliance with legal obligations to provide information to official entities; tax, customs, or other entities.

If you receive any contact from us, for the promotion of goods or services or for a purpose not expressly contemplated on the electronic collection site, it is because these data are included in our database, which is prior to May 25, 2018, and was previously controlled by a supervisory authority in Portugal, CNPD, which legitimizes its treatment, or because after that date, it expressly authorized us to do so already in accordance with the provisions of Regulation (EU) 2016/679.

A Subscription can be cancelled at anytime, however one must give at least 48hr notice, ahead of being charged, in order to not be billed. Notice can be given through our support team or via the website. Subscriptions that have been billed are non-refundable unless an error or other matter, subject to appreciation, occurs.

Due to the intimate nature of our products we do not accept returns. If a problem occurs with any of the products received, please reach out to us on support and we will help find the best solution to the issue.

We remind you that at any time you can, without any charge, exercise the right to withdraw the consent previously granted, request the correction, modification, restriction, anonymization, or deletion of your personal data, request an explanation about the treatment and exercise the right to complain with the supervisory authority. These rights can be exercised by e-mail ( support@pleasyplay.com ) or letter to, address, The Miracle box Company, LDA Rua da Gandra nº21 4715-031 Braga, Portugal addressed to the Marketing Department.

If you withdraw the consent previously given and request that no contact be made, whatever the means of communication, such as e-mails, SMS, MMS, or telephone, what we do after that request, will be necessary as part of the preparation, conclusion or execution of contracts or whenever, regardless of those situations, they are based on legitimate interest.

We keep your personal data for a period of 10 years, which we consider indispensable and appropriate for the purposes for which it is intended and which corresponds to the the legal term for keeping accounting documents.

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With love from Portugal and the UK. Reach us at support@pleasyplay.com